Effective Date: 04 March 2026
Last Updated: 04 March 2026
Website: https://musoyahealth.com
Organisation: Musoya Health ("Musoya Health," "we," "our," or "us")
1. Who We Are and Scope of This Policy
Musoya Health (herein referred to as "the Platform" or "We") is a non-profit entity that operates a digital platform (the System), including a website and related technologies. Our mission is to facilitate access to WHO-recommended medical abortion pills across Africa and provide compassionate online support from trained abortion doulas.
This Privacy Policy explains how we collect, use, store, disclose, and protect personally identifiable information ("Personal Information" or "PII") from individuals who interact with our Platform ("Users").
This Policy applies to:
- Website visitors
- Individuals who request information or services
- Individuals who place orders
- Individuals who communicate with our support or companion team
- Job applicants or contractors (where applicable)
Third-party service providers may support certain Platform functions. While we may rely on these providers, we require them to maintain appropriate data protection standards.
2. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
- Minor updates (for example, clarity improvements or enhanced privacy protections) may be made without direct notice.
- Material changes that affect how we collect, use, or share Personally Identifiable Information (PII) will be communicated through the Platform or via contact information provided by Users.
The updated version will always include a revised "Last Updated" date.
3. Information We Collect
We collect Personally Identifiable Information (PII) necessary to operate our Platform safely and effectively.
A. Personal Identification Information
- Name
- Email address
- Phone number
- Shipping or mailing address
- Payment information (processed securely by third-party payment providers)
B. Health-Related Information (Sensitive PII)
Because we operate in the reproductive health space, we may collect sensitive information voluntarily provided by Users, including:
- Pregnancy-related information
- Responses to medical screening questions
- Reproductive health history relevant to services requested
- Questions or communications regarding reproductive care
We treat this information as highly confidential.
C. Technical and Usage Information
- IP address
- Device type
- Browser type and language
- Internet service provider
- Location data (approximate)
- Pages visited and interaction patterns
- Cookies and tracking technologies
D. Voluntary Information
- Testimonials or feedback
- Survey responses
- Communications with our support team
4. How We Collect Information
We collect Personal Information through:
- Information voluntarily submitted by Users
- Interactions with the Platform
- Communications with our support or companion team
- Transactions made through the Platform
- Automated technologies (cookies, analytics tools)
By using our Platform, Users consent to the collection and use of their Personal Information as described in this Policy.
5. How We Use Your Information
We use Personal Information to:
- Provide requested information and services
- Process and fulfil orders
- Conduct eligibility or safety screening
- Provide customer and companion support
- Improve our services and user experience
- Conduct internal research and service evaluation
- Comply with legal and regulatory requirements
- Prevent fraud or misuse of our Platform
We do not sell or rent Personal Information to third parties.
Where data is used for research or reporting purposes, we use aggregated or anonymised information whenever possible.
6. Data Sharing and Disclosure
We may share limited Personal Information with:
- Licensed healthcare professionals (where screening or guidance is required)
- Shipping and logistics providers
- Secure payment processors
- Technology and hosting providers
- Legal or regulatory authorities, when required by law
We only share the minimum amount of information necessary to provide services. All service providers are required to maintain confidentiality and appropriate data protection safeguards.
7. Data Security
We implement reasonable technical and organisational safeguards, including:
- SSL encryption
- Secure hosting environments
- Restricted internal access to sensitive data
- Confidentiality obligations for staff and contractors
- Monitoring and security updates
While we strive to protect Personal Information, no online system can guarantee absolute security.
8. Data Retention
We retain Personal Information only as long as necessary to:
- Provide services
- Meet legal or regulatory obligations
- Resolve disputes
- Maintain accurate records
After this period, Personal Information is securely deleted or anonymised.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyse performance and usage, and enhance user experience. Users may adjust browser settings to decline cookies; however, some features may not function properly.
We do not engage in cross-site behavioural tracking for targeted advertising. For full details, please refer to our Cookie Policy.
10. Your Rights
Depending on applicable laws, Users may have the right to:
- Access their Personal Information
- Request correction of inaccurate information
- Request deletion of their Personal Information
- Withdraw consent
- Restrict or object to certain processing activities
- Request information about how their data is used
To exercise these rights, contact us using the details below. We may require verification of identity before fulfilling requests.
11. Minors
Our Platform is intended for individuals who meet the legal age requirements in their jurisdiction. We do not knowingly collect Personal Information from children under 18 without an appropriate legal basis.
If we become aware that we have collected information from a child without required consent, we will take steps to delete it.
12. International Data Transfers
If Users access our Platform from outside our primary operating jurisdiction, their Personal Information may be transferred and processed in countries with different data protection laws. We take reasonable steps to ensure appropriate safeguards are in place.
13. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. Users are encouraged to review their privacy policies.
14. How to Contact Us
For privacy-related questions, concerns, or requests, please contact us via the Musoya Health contact page
We will verify identity before disclosing or modifying Personal Information.
